Open a Case
You document the dispute, generate the letters, and track every stage. Only you can ever read it — not us, not anyone.
Start a Case →Free account required · How we protect your data →
The Tools
Intake wizard
Identify the vendor, describe what happened, and open the case file. No legal knowledge needed — just describe what happened in plain language.
Stage tracker
Move through Notice → Filing → Hearing → Outcome. Each stage captures the dates, documents, and correspondence that belong to it.
Generated letters & notices
Formal demand letters and arbitration notices produced from your intake. You review, authorize, and send them yourself — the platform never acts as your agent.
Clause database lookup
Search the arbitration clause attached to the vendor's terms — provider, fee allocation, class-action waiver, opt-out window — so you know the rules going in.
Correspondence & evidence log
A single place for letters, emails, uploaded files, and notes — tagged by stage, ordered by date, soft-deletable. Your case file, in your own hands.
Deadlines & timeline
Add the dates that matter, see overdue items flagged, and review a chronological timeline that stitches stages, communications, and evidence together.
Zero-Trust Workflow
Only you can read your case content. Not Open Arbitration staff. Not a future buyer of the platform. Not anyone who serves us with a subpoena. Our servers only hold scrambled data, and we do not have the key.
- Your description, notes, messages, and uploaded files are encrypted inside your browser before they reach us.
- Two keys can unlock the safe: your password (daily key) and a one-time recovery code (emergency spare). Lose both and the content stays sealed — that is the correct outcome of the design.
- Changing your password does not re-encrypt your case data. Only the wrapper around the key changes.
- There is no admin override, no key escrow, no master override key on our side.
Public Metadata vs. Private Personal Data
We encrypt the things that are about your dispute. We do not encrypt the things that let the platform function and let researchers see patterns in arbitration outcomes.
Public metadata
Stored in readable form — no personal identifiers (name, contact info, or sensitive personal details). Used for routing, stage logic, and aggregate research.
- Company / vendor name
- Claim type (billing, employment, product, etc.)
- Case stage (Notice / Filing / Hearing / Outcome)
- Dates and timestamps
- Dollar-amount range (e.g. "$500–$2,500")
Private personal data
Scrambled before leaving your browser. We hold sealed boxes.
- Your description of the dispute
- Notes you take on your case
- Messages and drafted letters
- Labels you put on documents
- Every file you upload
We Are Not a Law Firm
Open Arbitration does not provide legal advice, and using these tools does not create an attorney-client relationship.
- We are not your attorney. We do not review your case, recommend strategy, or act on your behalf.
- Generated letters and notices are templates populated from your intake — you review, authorize, and send them yourself.
- If you need legal advice for your specific situation, consult a licensed attorney in your jurisdiction.
Ready to Open a Case?
Create a free account to start. Your case content is encrypted in your browser before it ever reaches us.
Start a Case →